May 23, 2013 | JACK LOO

Ovum study reveals buyers’ preference for shared services approach, single-process and add-ons for existing systems.

May 21, 2013 | STEPHANIE OVERBY

After a decade of double-digit growth, India's offshore IT outsourcing leaders must shift strategies if they want to continue to dominate in technology services as growth slows in a maturing market. Here are six things Indian outsourcers need to do to grow.

May 20, 2013 | MARK GIBBS

There are jobs that robots might be able to do in the near future. Gibbs has ten that they're unlikely to steal from meat machines.

May 17, 2013 | SUNIL DESAI

Sunil Desai, Director for Managed Services at Dimension Data Asia Pacific, points out that the bulk of support-related expenses fall outside the scope of traditional support offerings. It is important therefore to identify and eliminate 'hidden' expenses.

May 16, 2013 | VERONICA C. SILVA

Telstra’s business unit will provide a call centre platform and other services to support BPO’s expansion.

May 15, 2013 | MICHAEL KAN

Pactera is one of China's largest IT outsourcing vendors.

May 14, 2013 | CWHK EDITORS

The Southeast Asia region will see a hiring spree in 2013, with more than 90% of employers in Singapore stating that they are definitely hiring or at least looking to maintain their current headcount.

Yes: Employees are doing what's best for the company

I was encouraged to see that Huawei had a proper track session on its channel strategy during its 10th Global analyst summit in Shenzhen.

Channel partners are bullish about their growth prospects.

Having had several related discussions this past week while in Washington DC, it is obvious that the question of how to use and manage the growing wealth of data, and incorporate it into an existing information governance organization and infrastructure (however mature or not), is top of mind in the public sector as well.

Media and IT professionals are buzzing about BYOD thanks to the increasing adoption of personal mobile devices being used for work in China.