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Cathay Pacific passengers
Passengers can bypass queues at regular check-in counters By Carol Ko
22 Jan 2009

Cathay Pacific passengers can obtain boarding pass by using their mobile devices.

HONG KONG, 22 JANUARY 2009 – Cathay Pacific passengers in Hong Kong can now check-in for their flights anytime and anywhere using their Web-enabled mobile phones.

Upon arrival to the airport, passengers without check-in baggage can proceed directly through immigration, bypassing queues at the regular check-in counters.

The Mobile Check-In function is Cathay Pacific Airways’ latest self check-in function. It allows passengers with a Web-enabled mobile phone or handheld device to check in where wireless access to the Internet is available.

Passengers using the Mobile Check-In function can check in, select their preferred seats, and obtain a barcode on their mobile device. They can print their boarding pass by scanning their barcode at self check-in kiosks at the airport.

Lawrence Fong, manager of e-Business at Cathay Pacific said: “It’s clear that our passengers want to be able to take more control over their own journey. We’ve seen an exponential growth in our online and mobile services in recent months and we’ll continue to ease the travel experience for our passengers by rolling out more self-service functions in the coming year.”

Comments (4)

alberto talgi says...
l want a know how l can change the departure date by internet or give some phone in china or hong kong to maked thank you
02 Mar 2009 1:28pm
Carol Ko says...
Dear Alberto Talgi, Thank you for your comment. Apologies but I cannot answer this question. Please seek advice from Cathay's customer service hotline. How did you find the online check-in service though? Carol
02 Mar 2009 1:39pm
Samuel Leung says...
The main problem with this system is that it does not welcome the business travellers using BlackBerry. I was still unable to do an online check-in via BlackBerry Bold last week.
21 Apr 2009 1:52pm
Office Plumber says...
I feel Cathay Pacific should have put their investment in enabling check-in operations to be faster - perhaps applications that improve productivity of counter staff, cleaning and smoothening the backend software handling check-in, or even crowd/queue management. After all, the airline is in the service industry. Investments in technology should be about improving the way the service staff work, not something faceless and nameless (w/o a soul?). Better productivity brings out the smiles from your staff, isnt that what the passenger wants to see?
23 Apr 2009 12:35pm

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