KUALA LUMPUR, 19 NOVEMBER 2009 – Nokia Malaysia has launched a charger exchange programme, offering free replacements for certain Nokia-branded chargers manufactured by third-party suppliers.
A Nokia Malaysia representative said that during a routine quality control process, Nokia has identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers.
The plastic covers of the affected limited number of chargers could come loose and separate, exposing the charger’s internal components and potentially posing an electrical shock hazard if certain internal components are touched while the charger is plugged into a live socket, according to the Nokia representative.
Though Nokia is not aware of any incidents or injuries related to these chargers, it has offered to exchange, free of charge, certain model types manufactured by a single third-party supplier during a specific time period within the scope of the exchange programme.
The chargers are the AC-3E and AC-3U models, manufactured between 15 June 2009 and 9 August 2009; and the AC-4U model, manufactured between 13 April 2009 and 25 October 2009. As these are all two-pin chargers, none of the specific models of chargers included in this programme have been sold by Nokia for domestic use in Malaysia where domestic electrical outlets require a three-pin charger.
However, Nokia’s representative advised consumers to verify if their chargers are part of the exchange programme, if they have purchased the chargers from different sources.
For more information, including how consumers can check to see if their chargers are part of this exchange programme, Nokia has established a website. Consumers are asked to visit http://chargerexchange.nokia.com
