KUALA LUMPUR, 13 MAY 2009 – A new IP PBX (Internet protocol private branch exchange) solution is being targeted at Malaysian small businesses and home users, said emerging IP telephone company QubeConnect.
“The QubeTalk Five (QT5) IP PBX solution is to offer enterprise-level communication to local small businesses and home office (SoHo) market segments,” said QubeConnect chief executive officer Sin Hock Kian. “QT5 is built upon our QubeTalk Telecommunications Application Platform (QTAP) next generation network framework to deliver reliable communications at economical call tariffs through the IP PBX.”
Sin said QT5 is especially suitable for companies with 10 to 20 employees, for businesses that are involved in the customer care, services, events and hospitality industries or lean enterprises with a high mobile workforce.
QubeConnect, established in August 2004, provides Internet Protocol (IP) telecommunications systems for enterprises across Asia. Built above an open-source platform, QubeConnect solutions combine traditional telephone functions with Internet-based multimedia communications that is ideal for small to medium organisations.
Communications specialist not needed
“Key highlights of QT5 include call routing, switching, signaling, authentication and IVR (interactive voice response) Auto Attendant functions that allows an enterprise’s networked cluster to operate as a single PBX,” he said. “The QT5’s Web-based GUI configuration qonSOLE also simplifies its management and operational process, thus reducing the learning curve for small businesses.”
“It is built in such a way that even a novice can operate it without having to hire a dedicated communications specialist to do the job,” said Sin. “The integrated architecture of QT5 also enables businesses to expand when necessary without increasing operational complexity.”
“The QT5 built-in IVR automates the screening and transfers for inbound calls through an easily customisable name entry assistance,” he said. “Users can also create public and private call conference rooms for inbound and outbound callers regardless of telephony platform. Each user gets up to five voice mail options and notifications can be done through e-mail for unified messaging functionality. The review, storage and deletion of voice mails can be done through the handset or computer. Outbound calls are routed through the most cost effective channel that is pre-set by the user.”
