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Teng Fang Yih
Can someone out there on the Web tell me why this vendor feels the need to hold at least three different global launches, if indeed they are global launches? By Teng Fang Yih
26 Jun 2009

The time is out of joint and I am cursed to set it right.

"How important is Singapore to your business?"

"How important is Malaysia to your business?"

"How important is ASEAN to your business?"

"How important is Asia to your business?"

I've asked these questions for years now of visiting executives representing technology purveyors based someplace continents away. And invariably the answer has been pretty much uniform. If I were to cut the audio and piece them together right, I swear I could riff all night.

"Oh yes, very important..."

"Important, important..."

"Let me say it is important..."

"Definitely important..."

And to be sure and fair, some of them have gone on to count the ways that Singapore, Malaysia, ASEAN and Asia have been important to their business. And some have actually gone on to set up shop here, expanded their operations, hired people et cetera for as long as they have stayed in business. I can't really complain about that; in fact, I am grateful for all the good things these technology journeymen have said and done for us here round these parts.

But once in a while something happens that gets me wondering if we really do matter as much to these vendors as we would like to think. The latest such thing happened.

Earlier this week one of my colleagues over here at Fairfax Business Media Asia, the scintillating last bastion of true ICT journalism this side of the Pacific, went to a press event held by a software and services company (which shall remain unnamed throughout this blog entry) from the other side of the world. This vendor said it was launching globally a new set of solutions and services on the day of the event. My colleague came back to file a story about the global launch, but while doing some background research came upon two stories already filed on the IDG global news network about the same set of solutions and services being globally launched by the same vendor.

Except, one was filed in London, England, on June 9, and the other was filed in Bangalore on June 16.

Now, the event my colleague went to was held on June 23. And the press release from this company on the global launch of the same set of solutions and services that we received from the vendor bore the dateline "Singapore--June 23, 2009".

Can someone out there on the Web tell me why this vendor feels the need to hold at least three different global launches, if indeed they are global launches?

Can someone out there tell me why this vendor chose to launch 'globally' its set of solutions and services in London and Bangalore (and perhaps several other cities elsewhere in the world) before setting up for a show here?

And can someone tell me if this vendor thinks that Asia is less important to its business than Europe, and Singapore is less important to its business than India?

Write to me if you have the answers I seek.

Teng Fang Yih is the editor of Computerworld Singapore and Computerworld Malaysia. 

Comments (4)

Carol says...
Well said, Fang Yih. May I also ask if IT companies think Hong Kong is less important as a market than Singapore and Malaysia? If not, why are press conferences usually held first in South Asia than in North Asia? And why is it that very often, after attending 'product launch' events in this part of Asia, it's been found that the same product launch announcement has already been covered by my colleagues down in South Asia, while public relations people up here in North Asia kept sending me friendly reminders about when my version of the article will be posted? Maybe us ICT journalists aren't alone? As I do believe the PR people are equally lost in this 'global launch' cloud?
29 Jun 2009 11:37am
Santosh Nair says...
Dear Fang Yih, You are absolutely right in pointing out if the vendor referred to actually understood the meaning of 'global launch'. Well, hopefully the rightful vendor can address your query. It is good to know that Fairfax validates the information before publishing. I am glad to be an avid reader of CIO & MIS magazines. But for the other part of your article - does it really matter if the global launch was done in one part of the world and not the other? Would it by any chance diminish the importance of a market or requirement? Will users in the other parts of the world shun the product? Look at Apple. They launch iPhone in the US (tightly coupled with AT&T) but it has become a worldwide craze since. People long to own it despite it's glitches and shortcomings because iPhone has a global appeal. So I do not think that launching a product in one part of the world does not highlight nor diminish the importance of the rest of the world for any vendor. At least no one would accept that stand anyway.
30 Jun 2009 5:52pm
dechang says...
Whether they hold one global event or multiple events across different geographies is of course the vendors' own prerogatives. But you're right to ask what is the value for regurgitating the same stuff all over the world, when information flow today is almost instantaneous. They could have made one big announcement, and then reinforce with separate events with more localised information and related announcements. More importantly, local announcements must have local significance, so that news reporters and journalists can find a good angle to pitch their stories. I think most of the time, they forget that news on the Internet travels fast, and if there is no value add to the other subsequent announcements apart from the main one, then the vendors can't really blame you guys for finding the news stale. So will readers, if the story line sounds familiar.
30 Jun 2009 6:39pm
Paul Mah says...
You know, I went through the exact experience when I went to the "global" launch of a large computer maker recently. Went back, and promptly discovered it was already "launched" some time ago in the U.S. I suspect it is the practicalities of various PR agencies around the world having to justify their exorbitant retainers than anything else. And of course, there is that bean counter over at the local branch tracking the "local" KPI. One day, it will all implode. Until then, enjoy the cocktail parties and free lunches!
30 Jun 2009 6:57pm

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