Hong Kong's low-cost carrier, HK Express, is now leveraging Rackspace to manage its cloud-based booking platform so as to maintain its lean, low-cost operating model.
This is an extension of their partnership that began in 2013. Back then, the airline deployed Rackspace's Private Cloud solution powered by VMware, and Dedicated Servers and Server Virtualisation to address the increasing traffic on the airline's booking system.
In addition to that, Rackspace now helps HK Express to develop its web-based reservation system and provide technical service. The move thus allowed HK Express reduce its IT manpower costs by around 30 percent, said Rackspace.
"An airline is only as good as its reservations system. It is the customer's first experience of its service and a vital first step in their journey. This is especially true of a low-fare carrier, where efficiency and cost savings have to go hand in hand," said Reinhard Waldinger, managing director, Rackspace International GmBH.
"We treat the Rackspace team as an extension of our own team, and this brings great peace of mind. Since we no longer have to worry about keeping our solutions running day-to-day, we have the resources to look at how Rackspace can help us further improve our bottom line and business performance," said Greg Green, general manager, U-Technologies, HK Express.
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