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Government and the brave new world of digital customer experience

Rob Fitzpatrick | March 20, 2017
We’re used to sophisticated digital services in many parts of the private sector, so why not the public sector?

With the rapid development of exciting new technologies such as AI, machine learning, and edge computing, we can expect more change to come.

Sure, it's complicated but that's the job our national and state leaders must embrace in order to keep pace - not just with what is happening in the private sector and in governments around the world, but more urgently with the very reasonable expectations of the Australian public.

 

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